Conditions générales d'achat

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Le site Web offre un service d'achat en ligne simple et direct, avec tous les avantages d'un vaste catalogue de produits mis à jour et disponible depuis n'importe quel endroit grâce à une connexion Internet.

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Tous les prix sont exprimés en euros et, conformément à la législation en vigueur, tous les achats effectués sur le site Web seront soumis à la taxe sur la valeur ajoutée (TVA), dont le montant est inclus dans le prix. L'Utilisateur pourra voir le détail du montant du produit et de la TVA dans le panier d'achat avant de confirmer la commande.

Les commandes destinées aux îles Canaries, à Ceuta et à Melilla sont exonérées de TVA conformément aux dispositions de l'article 146 de la directive 2006/112, sans préjudice de l'application des taxes et droits correspondants conformément à la réglementation en vigueur dans chacune d'entre elles. Les utilisateurs résidant dans d'autres zones en dehors du territoire national et intéressés par certains des produits proposés doivent nous contacter au préalable à l'aide du formulaire de contact ou par téléphone.

Le Propriétaire se réserve le droit de modifier ses prix à tout moment, mais les produits seront facturés sur la base des tarifs en vigueur au moment de l'achat ou en l'absence d'erreur typographique manifeste.

Le Propriétaire se réserve le droit de refuser une commande à tout Utilisateur avec lequel il a un litige ou des problèmes de paiement d'achats antérieurs.

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Tout utilisateur qui effectue un achat sur le présent site Web déclare être majeur et, le cas échéant, avoir la pleine capacité d'utiliser des moyens de paiement et disposer de fonds suffisants pour couvrir tous les coûts résultant de l'achat de produits. L'utilisateur déclare également accepter pleinement et sans réserve toutes les conditions du présent avis juridique.

Vous pouvez passer toute commande en tant qu'invité sans vous inscrire ou en vous inscrivant préalablement en tant que client. L'utilisateur peut passer une ou plusieurs commandes d'achat de produits ou de services proposés sur le site web.

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Toutes les commandes passées en Espagne continentale et dans les îles Baléares seront envoyées par courrier et auront un délai de livraison de 24 à 72 heures à compter du départ des produits des installations.

Pour les envois à destination des îles Canaries, de Ceuta et de Melilla, le délai d'expédition peut varier en fonction des procédures douanières correspondantes.

Une fois le produit expédié, l'utilisateur recevra un courriel indiquant que le produit a quitté les locaux, ainsi qu'un numéro de suivi sur son téléphone portable par SMS afin de localiser l'envoi.

Une première tentative de livraison sera effectuée à l'adresse de livraison indiquée lors de la commande. Si, au moment de la livraison, elle n'est pas à cette adresse, une deuxième livraison sera reprogrammée et l'utilisateur en sera informé par téléphone.

Si, pour une raison quelconque, il n'est pas possible de contacter l'utilisateur pour organiser la livraison, l'utilisateur peut écrire à info@giseledenis.comPour obtenir les informations de contact et/ou l'assistance nécessaires

Il n'y a pas de minimum de commande. Aucune commande n'est traitée ou livrée le week-end et les jours fériés.

Les frais d'expédition seront précisés une fois que le consommateur aura saisi l'adresse de livraison des produits. Ces frais ne s'appliquent que lorsque la commande est inférieure à 20 euros et que l'utilisateur n'est pas enregistré en tant qu'utilisateur. En général, pour les commandes de moins de 20 euros, les frais d'expédition seront les suivants :

Espagne continentale et îles Baléares : 3 euros.

Îles Canaries, Ceuta et Melilla : 6 euros.

Péninsule portugaise : 3,5 euros.

Les éventuels frais de transport supplémentaires résultant de la déclaration d'une adresse incorrecte ou incomplète sont à la charge exclusive de l'Utilisateur.

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Conformément au règlement délégué (UE) 2018/389 de la Commission du 27 novembre 2017 complétant la directive (UE) 2015/2366 du Parlement européen et du Conseil du 25 novembre 2015 concernant les services de paiement dans le marché intérieur, l'Utilisateur qui effectue une opération de paiement en ligne doit le faire au moyen d'une authentification renforcée. En fonction du moyen de paiement choisi et de la valeur économique, sauf exceptions prévues par la Directive, l'Utilisateur devra fournir un second facteur d'identification avant de passer commande, tel qu'un code PIN que l'Utilisateur recevra sur son téléphone mobile et qu'il devra saisir pour valider son achat.

Selon la DSP2, il y a authentification forte lorsqu'au moins deux des éléments suivants sont utilisés pour l'authentification :

Connaissance : quelque chose que seul l'utilisateur connaît, par exemple le mot de passe, le code PIN, les données d'accès, etc.

Possession : quelque chose que seul l'utilisateur possède, par exemple un téléphone portable sur lequel un SMS est envoyé pour vérifier la transaction, une adresse électronique, etc.

Héritage : quelque chose que l'utilisateur possède, par exemple la possibilité d'une vérification biométrique, que ce soit par empreinte digitale, reconnaissance faciale, etc.

Ces éléments sont indépendants les uns des autres. En d'autres termes, la violation de l'un d'entre eux ne compromet pas la fiabilité des autres, et la confidentialité des données d'identification est toujours protégée.

Pour la commodité de l'utilisateur, nous proposons différents moyens d'effectuer le paiement :

Carte de crédit.

Ce mode de paiement est immédiat, totalement sécurisé et vérifié par les serveurs sécurisés de Redsys dans la passerelle de paiement. Les données de la carte de crédit ne sont en aucun cas divulguées.

Les cartes acceptées sont : Visa, 4B, American Express, Maestro et Master Card.

Seules les cartes de crédit sécurisées sont acceptées afin d'éviter tout risque de fraude. Les cartes sécurisées sont associées à des codes de sécurité et, lorsque le paiement est effectué, il est transféré à la passerelle de paiement de la banque, où ces codes doivent être saisis. Si vous ne disposez pas d'une carte sécurisée pour les paiements en ligne, la banque doit vous fournir les informations et les mots de passe nécessaires.

PayPal.

Solution de paiement sécurisée qui permet aux acheteurs et aux entreprises d'envoyer et de recevoir de l'argent en ligne. En sélectionnant cette méthode au moment de finaliser la commande, l'utilisateur accède directement au site web de PayPal. Il n'est pas nécessaire d'introduire des données bancaires, il suffit d'avoir créé un compte PayPal et il est possible d'effectuer des paiements en introduisant uniquement son adresse électronique et son mot de passe, il est également possible de créer le compte à ce moment-là ou d'effectuer le paiement directement en introduisant les données de la carte de crédit. Les données introduites sur le site PayPal ne sont pas communiquées. Pour plus d'informations, veuillez consulter le site www.paypal.es

Apple Pay

Avec Apple Pay, vous pouvez effectuer des achats à partir d'un iPhone, d'un iPad, d'une Apple Watch ou d'un Mac. Lorsque vous effectuez un achat, Apple Pay utilise un numéro spécifique à l'appareil et un code de transaction unique. Ainsi, le numéro de carte bancaire n'est jamais stocké sur votre appareil ou sur les serveurs du titulaire de la carte et Apple ne le partage jamais avec les commerçants. Apple Pay utilise l'authentification à deux facteurs à l'aide de Face ID ou Touch ID. Cela signifie qu'il n'est pas nécessaire de confirmer les achats avec des codes, des questions secrètes ou des mots de passe.

Sequra

Il s'agit d'une méthode de financement des produits qui offre à l'utilisateur la possibilité de payer plus tard, d'effectuer des paiements échelonnés (jusqu'à 24 mois) et des paiements fractionnés (en trois parties, sans intérêt pour le consommateur).

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Lorsque l'utilisateur est un consommateur et que le contrat est conclu sans la présence physique simultanée de l'utilisateur et du titulaire (vente à distance), l'utilisateur bénéficie du droit de rétractation décrit dans la présente section, sous réserve des exceptions prévues à l'article 103.

Information des consommateurs et des utilisateurs sur le droit de rétractation.

L'utilisateur a le droit de résilier le présent contrat dans un délai de 14 jours calendaires sans donner de raison.

Le délai de rétractation expire après 14 jours calendaires à compter de la date de conclusion du contrat.

Pour exercer le droit de rétractation, l'Utilisateur doit nous notifier sa décision de rétractation du contrat au moyen d'une déclaration dénuée d'équivoque (par exemple, lettre envoyée par la poste ou courrier électronique). Vous pouvez utiliser le modèle de formulaire de rétractation ci-dessous, mais son utilisation n'est pas obligatoire.

Pour que le délai de rétractation soit respecté, il suffit que la communication concernant l'exercice de ce droit soit envoyée avant l'expiration du délai de rétractation.

En cas de rétractation de la part de l'utilisateur, le propriétaire rembourse tous les paiements reçus sans retard injustifié et, en tout état de cause, au plus tard 14 jours civils à compter de la date à laquelle il est informé de la décision de rétractation du présent contrat.

Le remboursement sera effectué en utilisant le même moyen de paiement que celui utilisé par l'utilisateur.

FORMULE MODÈLE :

A l'attention du propriétaire : DE RUY PERFUMES S.A.U.; Polígono Industrial La Red, C/ La Red Seis, Nº2. 41500. Alcalá de Guadaira, Sevilla ; info@giseledenis.com

Je vous informe que je me retire du contrat de vente du bien suivant : ________

Commandé le / reçu le :

Nom d'utilisateur :

Adresse de l'utilisateur :

Signature (uniquement si le présent formulaire est soumis sur papier) :

Date :

L'utilisateur peut envoyer le formulaire ci-dessus aux adresses suivantes :

ADRESSE POSTALE : Polígono Industrial La Red, C/ La Red Seis, Nº2. 41500. Alcalá de Guadaira, Sevilla.

E-MAIL : info@giseledenis.com.

Conformément à la loi 3/2014, du 27 mars, qui modifie le texte révisé de la loi générale pour la défense des consommateurs et des utilisateurs et d'autres lois complémentaires, approuvée par le décret législatif royal 1/2007, du 16 novembre, dans son article 103, le droit de rétractation ne s'applique pas aux contrats relatifs à (entre autres) : \la fourniture de biens scellés qui ne peuvent être renvoyés pour des raisons de protection de la santé ou d'hygiène et qui ont été descellés après la livraison"

En ce qui concerne cette section, avec la commande de l'Utilisateur, l'Utilisateur donne son consentement exprès préalable, en connaissance et acceptation de sa part des exceptions contenues dans les présentes, et par conséquent, dans ces cas, il perd son droit de rétractation.

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La période de retour est de 30 jours calendaires à compter de la date de livraison de la commande.

Le retour d'une commande peut être total, incluant tous les produits d'une commande, ou partiel, incluant seulement certains des produits de la commande. Si le produit à retourner est un pack, il ne peut être divisé, il est donc nécessaire de retourner le pack complet.

Si la commande inclut un cadeau promotionnel, en cas de retour du produit qui l'inclut, le cadeau promotionnel non ouvert doit également être inclus dans le retour de la commande.

Les frais d'expédition pour les retours sont toujours à la charge de l'acheteur, sauf si la raison du retour est que le produit n'est pas arrivé en parfait état (3€ pour l'Espagne continentale, 6€ pour les îles Baléares et 20€ pour Ceuta, Melilla et les îles Canaries).

Pour des raisons de sécurité et d'hygiène, les conditions à remplir pour demander le retour d'un produit sont les suivantes : le produit doit être dans son emballage d'origine, non ouvert et dans le même état que celui dans lequel il a été livré.

Procédure de retour étape par étape :

1. Demandez un remboursement en nous envoyant un courriel à info@giseledenis.com y compris les informations suivantes :

Le numéro de commande auquel correspond votre retour.

La référence que vous souhaitez renvoyer.

Le nombre d'unités à restituer.

La raison du retour.

Personne de contact.

Numéro de téléphone de contact.

2. Notre service clientèle vérifiera les informations fournies.

3. Si les informations sont valables, nous autoriserons le retour et nous vous contacterons pour organiser l'enlèvement du produit. Vous recevrez un courriel contenant des instructions sur la manière de préparer l'envoi et confirmant la date d'enlèvement à laquelle vous devrez remettre le produit au transporteur comme convenu. Vous pourrez suivre votre retour à tout moment grâce au numéro de suivi envoyé par SMS sur votre téléphone portable au moment de l'enlèvement.

4. Si les informations ne sont pas valides, nous vous contacterons pour essayer de rectifier toute erreur et faciliter le processus de retour.

5. Une fois que nous aurons reçu votre produit, notre équipe du service clientèle vérifiera que les conditions de retour ont été respectées. Si tout est correct, nous procéderons au remboursement du paiement dans un délai maximum de 14 jours en utilisant le même moyen de paiement que celui que vous avez utilisé pour l'achat. N'oubliez pas que les frais de collecte du produit seront déduits du remboursement.

6. Si les conditions de retour ne sont pas remplies, nous ne procéderons pas au remboursement, nous vous enverrons un courrier électronique expliquant les raisons pour lesquelles nous ne pouvons pas rembourser les marchandises et nous vous appellerons pour voir comment nous pouvons vous aider.

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Le Titulaire s'engage à ne pas mettre à la disposition des Utilisateurs un article qui n'est pas en stock, sauf en cas d'erreur informatique ou de toute autre situation impondérable. Dans le cas d'un tel incident malheureux, le Titulaire s'engage à en informer l'Utilisateur et à trouver un accord satisfaisant avec lui.

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L'utilisateur pourra utiliser le formulaire de contact et recevra une réponse dans les plus brefs délais (ou vous pouvez utiliser le numéro de téléphone 954661461 / 952703300 pendant les heures de bureau).

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Le règlement (UE) n° 524/2013 du Parlement européen et du Conseil du 21 mai 2013 fixe l'objectif de parvenir à un niveau élevé de protection des consommateurs et au bon fonctionnement du marché intérieur, en particulier dans sa dimension numérique, en fournissant une plateforme européenne de résolution des litiges en ligne afin de faciliter la résolution extrajudiciaire des litiges entre consommateurs et professionnels en ligne d'une manière indépendante, impartiale, transparente, efficace et équitable.

À cette fin, ce site Web fournit à l'utilisateur un lien qui lui permet d'accéder à la plateforme de résolution des litiges en ligne de l'Union européenne, pour tout litige éventuel pouvant survenir dans le domaine de la consommation : https://ec.europa.eu/consumers/odr/.