Bedingungen und Konditionen

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Die Website bietet einen einfachen, direkten Online-Einkaufsdienst mit allen Vorteilen eines umfangreichen, aktualisierten Produktkatalogs, der von jedem Ort aus über eine Internetverbindung zugänglich ist.

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Alle Preise sind in Euro angegeben und gemäß der geltenden Gesetzgebung unterliegen alle über die Website getätigten Käufe der Mehrwertsteuer (MwSt.), die im Preis enthalten ist. Der Nutzer kann eine Aufschlüsselung des Betrags des Produkts und der Mehrwertsteuer im Warenkorb sehen, bevor er die Bestellung bestätigt.

Bestellungen, die für die Kanarischen Inseln, Ceuta und Melilla bestimmt sind, sind gemäß den Bestimmungen von Artikel 146 der Richtlinie 2006/112 von der Mehrwertsteuer befreit, unbeschadet der Anwendung der entsprechenden Steuern und Abgaben gemäß den in den jeweiligen Gebieten geltenden Vorschriften. Nutzer mit Wohnsitz in anderen Gebieten außerhalb des nationalen Hoheitsgebiets, die an einigen der angebotenen Produkte interessiert sind, sollten sich vorher über das Kontaktformular oder telefonisch mit uns in Verbindung setzen.

Der Eigentümer behält sich das Recht vor, seine Preise jederzeit zu ändern, aber die Produkte werden auf der Grundlage der zum Zeitpunkt des Kaufs geltenden Tarife oder in Abwesenheit eines offensichtlichen Druckfehlers in Rechnung gestellt.

Der Eigentümer behält sich das Recht vor, die Bestellung eines Nutzers abzulehnen, mit dem er einen Streitfall hat oder bei dem es Probleme bei der Bezahlung früherer Käufe gegeben hat.

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Jeder Nutzer, der einen Kauf über diese Website tätigt, erklärt, dass er volljährig ist und gegebenenfalls über die volle Fähigkeit verfügt, Zahlungsmittel zu verwenden, und dass er über ausreichende Mittel verfügt, um alle mit dem Kauf von Produkten verbundenen Kosten zu decken. Der Nutzer erklärt außerdem, dass er alle Bedingungen dieses rechtlichen Hinweises vollständig und vorbehaltlos akzeptiert.

Sie können jede Bestellung als Gast aufgeben, ohne sich zu registrieren oder indem Sie sich vorher als Kunde registrieren. Der Nutzer kann eine oder mehrere Bestellungen für Produkte oder Dienstleistungen aufgeben, die über die Website angeboten werden.

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Alle Bestellungen, die innerhalb des spanischen Festlandes und der Balearen aufgegeben werden, werden per Kurier verschickt und haben eine Lieferzeit von 24-72 Stunden ab dem Verlassen des Werks.

Bei Sendungen auf die Kanarischen Inseln, nach Ceuta und Melilla kann die Versanddauer je nach den entsprechenden Zollverfahren variieren.

Sobald das Produkt versandt wurde, erhält der Nutzer eine E-Mail, in der er darüber informiert wird, dass das Produkt das Haus verlassen hat, sowie eine Tracking-Nummer, die er per SMS an sein Mobiltelefon senden kann, um die Sendung zu lokalisieren.

Ein erster Zustellversuch wird an die bei der Bestellung angegebene Lieferadresse unternommen. Sollte die Ware zum Zeitpunkt der Zustellung nicht an dieser Adresse sein, wird ein zweiter Zustellversuch geplant und der Nutzer telefonisch benachrichtigt.

Sollte es aus irgendeinem Grund nicht möglich sein, den Nutzer zu kontaktieren, um die Lieferung zu vereinbaren, kann der Nutzer an info@giseledenis.comUm die erforderlichen Kontaktinformationen und/oder Unterstützung zu erhalten

Es ist kein Mindestbestellwert erforderlich. An Wochenenden und Feiertagen werden keine Bestellungen bearbeitet oder geliefert.

Die Versandkosten werden angegeben, sobald der Verbraucher die Lieferadresse der Produkte eingegeben hat. Diese Kosten fallen nur an, wenn der Bestellwert weniger als 20 Euro beträgt und der Nutzer nicht als Benutzer registriert ist. Im Allgemeinen werden die Versandkosten für Bestellungen von weniger als 20 Euro wie folgt berechnet:

Spanien (Festland und Balearen): 3 Euro.

Kanarische Inseln, Ceuta und Melilla: 6 Euro.

Halbinsel Portugal: 3,5 Euro.

Zusätzliche Transportkosten, die sich aus der Angabe einer falschen oder unvollständigen Adresse ergeben, gehen allein zu Lasten des Nutzers.

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Gemäß der Delegierten Verordnung (EU) 2018/389 der Kommission vom 27. November 2017 zur Ergänzung der Richtlinie (EU) 2015/2366 des Europäischen Parlaments und des Rates vom 25. November 2015 über Zahlungsdienste im Binnenmarkt muss der Nutzer, der einen Online-Zahlungsvorgang durchführt, dies mittels einer verstärkten Authentifizierung tun. Je nach gewähltem Zahlungsmittel und wirtschaftlichem Wert muss der Nutzer, abgesehen von den in der Richtlinie vorgesehenen Ausnahmen, einen zweiten Identifizierungsfaktor angeben, bevor er eine Bestellung aufgibt, z. B. einen PIN-Code, den der Nutzer auf seinem Mobiltelefon erhält und den er zur Bestätigung seines Kaufs eingeben muss.

Laut PSD2 liegt eine starke Authentifizierung vor, wenn mindestens zwei der folgenden Elemente zur Authentifizierung verwendet werden:

Wissen: etwas, das nur der Nutzer kennt, z. B. Passwort, PIN-Code, Zugangsdaten usw.

Besitz: etwas, das nur der Nutzer hat, z. B. ein Mobiltelefon, an das eine SMS zur Bestätigung der Transaktion gesendet wird, eine E-Mail-Adresse usw.

Vererbung: etwas, das der Benutzer ist, zum Beispiel die Möglichkeit der biometrischen Verifizierung, sei es durch Fingerabdruck, Gesichtserkennung, etc.

Diese Elemente sind voneinander unabhängig. Mit anderen Worten, eine Verletzung eines dieser Elemente beeinträchtigt nicht die Zuverlässigkeit der anderen, und die Vertraulichkeit der Identifikationsdaten ist stets gewahrt.

Für die Bequemlichkeit des Nutzers bieten wir verschiedene Möglichkeiten der Bezahlung an:

Kreditkarte.

Diese Zahlungsmethode ist sofort, absolut sicher und wird von den sicheren Servern von Redsys im Zahlungsgateway überprüft. Unter keinen Umständen werden die Daten der Kreditkarte weitergegeben.

Akzeptierte Karten sind: Visa, 4B, American Express, Maestro und Master Card.

Es werden nur gesicherte Kreditkarten akzeptiert, um ein mögliches Risiko oder Betrug zu vermeiden. Gesicherte Karten sind mit Sicherheitscodes versehen, die nach Abschluss der Zahlung an das Zahlungsportal der Bank weitergeleitet werden, wo diese Codes eingegeben werden müssen. Wenn Sie nicht über eine gesicherte Karte für Online-Zahlungen verfügen, muss die Bank die erforderlichen Informationen und Passwörter bereitstellen.

PayPal.

Eine sichere Zahlungslösung, die es Käufern und Unternehmen ermöglicht, online Geld zu senden und zu empfangen. Durch die Auswahl dieser Methode zum Zeitpunkt des Abschlusses der Bestellung erhält der Nutzer direkten Zugang zur PayPal-Website. Sie brauchen keine Bankdaten einzugeben, sondern müssen nur ein PayPal-Konto einrichten und können Zahlungen vornehmen, indem Sie nur Ihre E-Mail-Adresse und Ihr Passwort eingeben; Sie können das Konto auch direkt einrichten oder die Zahlung vornehmen, indem Sie die Kreditkartendaten eingeben. Die auf der PayPal-Website eingegebenen Daten werden nicht weitergegeben. Für weitere Informationen, besuchen Sie bitte www.paypal.es

Apple Pay

Mit Apple Pay können Sie von iPhone, iPad, Apple Watch oder Mac-Geräten aus einkaufen. Wenn Sie einen Kauf tätigen, verwendet Apple Pay eine gerätespezifische Nummer und einen eindeutigen Transaktionscode. Auf diese Weise wird Ihre Bankkartennummer weder auf Ihrem Gerät noch auf den Servern des Karteninhabers gespeichert, und Apple gibt sie nicht an Händler weiter. Apple Pay verwendet die Zwei-Faktor-Authentifizierung mit Face ID oder Touch ID. Das bedeutet, dass Sie Ihre Einkäufe nicht mit Codes, Geheimfragen oder Passwörtern bestätigen müssen.

Sequra

Dabei handelt es sich um eine Methode zur Finanzierung von Produkten, die dem Nutzer die Möglichkeit bietet, später zu zahlen, Ratenzahlungen zu leisten (mit einer Zahlungsfrist von bis zu 24 Monaten) und Zahlungen aufzuteilen (in drei Teilen, zinsfrei für den Verbraucher).

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In Übereinstimmung mit dem Gesetz 3/2014 vom 27. März, das den überarbeiteten Text des Allgemeinen Gesetzes zum Schutz von Verbrauchern und Nutzern und andere ergänzende Gesetze, die durch das Königliche Gesetzesdekret 1/2007 vom 16. November verabschiedet wurden, ändert, werden Informationen über das Widerrufsrecht des Nutzers bereitgestellt.

Handelt es sich bei dem Nutzer um einen Verbraucher und wird der Vertrag ohne gleichzeitige physische Anwesenheit des Nutzers und des Inhabers geschlossen (Fernabsatz), so steht dem Nutzer das in diesem Abschnitt beschriebene Widerrufsrecht zu, vorbehaltlich der in Artikel 103 vorgesehenen Ausnahmen.

Information der Verbraucher und Nutzer über das Widerrufsrecht.

Der Nutzer hat das Recht, diesen Vertrag innerhalb von 14 Kalendertagen ohne Angabe von Gründen zu widerrufen.

Die Widerrufsfrist läuft nach 14 Kalendertagen ab dem Tag des Vertragsabschlusses ab.

Um das Widerrufsrecht auszuüben, muss der Nutzer uns mittels einer eindeutigen Erklärung (z. B. ein mit der Post versandter Brief oder eine E-Mail) über seinen Entschluss, den Vertrag zu widerrufen, informieren. Sie können dafür das nachstehende Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.

Zur Wahrung der Widerrufsfrist reicht es aus, dass die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist abgesendet wird.

Im Falle des Rücktritts durch den Nutzer hat der Beherberger alle Zahlungen, die er erhalten hat, unverzüglich und in jedem Fall spätestens binnen 14 Kalendertagen ab dem Tag zurückzuzahlen, an dem er uns über den Entschluss, diesen Vertrag zu widerrufen, unterrichtet hat.

Die Erstattung erfolgt mit demselben Zahlungsmittel, das der Nutzer verwendet hat.

MODELL FORM:

Zu Händen des Eigentümers: DE RUY PERFUMES S.A.U.; Polígono Industrial La Red, C/ La Red Seis, Nº2. 41500. Alcalá de Guadaira, Sevilla; info@giseledenis.com

Hiermit teile ich Ihnen mit, dass ich von dem Kaufvertrag über die folgende Immobilie zurücktrete: ________

Bestellt am / erhalten am:

Name des Benutzers:

Die Adresse des Benutzers:

Unterschrift (nur wenn dieses Formular auf Papier eingereicht wird):

Datum:

Der Nutzer kann das obige Formular an die folgenden Adressen senden:

POSTANSCHRIFT: Polígono Industrial La Red, C/ La Red Seis, Nº2. 41500. Alcalá de Guadaira, Sevilla.

E-MAIL: info@giseledenis.com.

Gemäß dem Gesetz 3/2014 vom 27. März, das den überarbeiteten Text des Allgemeinen Gesetzes zum Schutz von Verbrauchern und Nutzern und andere ergänzende Gesetze, die durch das Königliche Gesetzesdekret 1/2007 vom 16. November genehmigt wurden, in seinem Artikel 103 ändert, gilt das Widerrufsrecht nicht für Verträge, die (unter anderem) Folgendes betreffen \"Lieferung von versiegelten Waren, die aus Gründen des Gesundheitsschutzes oder der Hygiene nicht zur Rückgabe geeignet sind und nach der Lieferung entsiegelt worden sind"

In Bezug auf diesen Abschnitt gibt der Nutzer mit seiner Bestellung seine vorherige ausdrückliche Zustimmung, wobei er die hierin enthaltenen Ausnahmen kennt und akzeptiert, so dass er in solchen Fällen sein Widerrufsrecht verliert.

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Die Rückgabefrist beträgt 30 Kalendertage ab dem Datum der Lieferung der Bestellung.

Die Rücksendung einer Bestellung kann vollständig sein, d.h. alle Produkte einer Bestellung umfassen, oder teilweise, d.h. nur einige Produkte der Bestellung umfassen. Handelt es sich bei dem zurückzusendenden Produkt um eine Packung, so kann diese nicht geteilt werden, sondern es muss die komplette Packung zurückgesendet werden.

Wenn die Bestellung ein Werbegeschenk enthält, muss im Falle einer Rücksendung des Produkts, das es enthält, auch das ungeöffnete Werbegeschenk in die Rücksendung der Bestellung eingeschlossen werden.

Die Versandkosten für Rücksendungen gehen immer zu Lasten des Käufers, es sei denn, der Grund für die Rücksendung ist, dass das Produkt nicht in einwandfreiem Zustand angekommen ist (3€ für das spanische Festland, 6€ für die Balearen und 20€ für Ceuta, Melilla und die Kanarischen Inseln).

Aus Sicherheits- und Hygienegründen muss das Produkt in der Originalverpackung, ungeöffnet und im gleichen Zustand wie bei der Auslieferung sein, damit es zurückgegeben werden kann.

Schrittweiser Rückgabeprozess:

1. Fordern Sie eine Rückerstattung an, indem Sie uns eine E-Mail an info@giseledenis.com einschließlich der folgenden Informationen:

Die Bestellnummer, auf die sich Ihre Rücksendung bezieht.

Die Referenz, die Sie zurückgeben möchten.

Die Anzahl der zurückzugebenden Einheiten.

Der Grund für die Rückkehr.

Kontaktperson.

Telefonnummer der Kontaktperson.

2. Unser Kundendienstteam wird die Angaben überprüfen.

3. Wenn die Informationen gültig sind, genehmigen wir die Rücksendung und setzen uns mit Ihnen in Verbindung, um die Abholung des Produkts zu vereinbaren. Sie erhalten eine E-Mail mit Anweisungen zur Vorbereitung der Sendung und zur Bestätigung des Abholdatums, an dem Sie das Produkt wie vereinbart an den Spediteur übergeben müssen. Sie können Ihre Rücksendung jederzeit anhand der Sendungsverfolgungsnummer verfolgen, die Ihnen zum Zeitpunkt der Abholung per SMS auf Ihr Mobiltelefon geschickt wird.

4. Wenn die Informationen nicht gültig sind, werden wir uns mit Ihnen in Verbindung setzen, um eventuelle Fehler zu korrigieren und den Rückgabeprozess zu erleichtern.

5. Sobald wir Ihr Produkt erhalten haben, prüft unser Kundendienstteam, ob die Rückgabebedingungen erfüllt sind. Wenn alles in Ordnung ist, erstatten wir Ihnen die Zahlung innerhalb von maximal 14 Tagen mit derselben Zahlungsmethode, die Sie für den Kauf verwendet haben. Denken Sie daran, dass die Kosten für die Abholung des Produkts von der Erstattung abgezogen werden.

6. Wenn die Rücksendebedingungen nicht erfüllt sind, werden wir die Rückerstattung nicht vornehmen. Wir werden Ihnen eine E-Mail schicken, in der wir die Gründe erläutern, warum wir die Waren nicht zurückerstatten können, und wir werden Sie anrufen, um zu sehen, wie wir Ihnen helfen können.

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Der Inhaber verpflichtet sich, den Nutzern keine Artikel zur Verfügung zu stellen, die nicht vorrätig sind, es sei denn, es handelt sich um einen Computerfehler oder eine andere unwägbare Situation. Im Falle eines solchen unglücklichen Ereignisses verpflichtet sich der Inhaber, den Nutzer zu informieren und eine zufriedenstellende Vereinbarung mit ihm zu treffen.

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Der Nutzer kann das Kontaktformular verwenden und erhält so schnell wie möglich eine Antwort (oder Sie können während der Geschäftszeiten die Telefonnummer 954661461 / 952703300 verwenden).

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Die Verordnung (EU) Nr. 524/2013 des Europäischen Parlaments und des Rates vom 21. Mai 2013 verfolgt das Ziel, ein hohes Verbraucherschutzniveau und ein reibungsloses Funktionieren des Binnenmarkts, insbesondere seiner digitalen Dimension, zu erreichen, indem eine europäische Plattform für die Online-Streitbeilegung geschaffen wird, die die außergerichtliche Beilegung von Streitigkeiten zwischen Verbrauchern und Unternehmern im Internet auf unabhängige, unparteiische, transparente, wirksame und faire Weise erleichtert.

Zu diesem Zweck stellt diese Website dem Nutzer einen Link zur Verfügung, der den Zugang zur Online-Streitbeilegungsplattform der Europäischen Union für alle möglichen Streitigkeiten im Bereich der Verbraucherangelegenheiten ermöglicht: https://ec.europa.eu/consumers/odr/.